With the Saas approach, the applications are delivered on the internet in form of a service and one does not have to worry about maintaining and installing the software. In order to implement the program, there are several things that one needs to consider. Below are some of the things that one needs to consider.
Before you are able to design a system or any application, you need to understand what the business requirements are. Setting goals as well as characteristics for the system will ensure that you are able to get best results. It is important to ensure that you know how the application will be run, get to know who the users of the system will be as well as how the application will respond to various issues.
It is very important to ensure that the team who will be tasked with the assignment are familiar with the technology as well as the application. Ideally the team should be able to understand saas in a deeper level and they should have expertise in multiple technologies. Most importantly, the team should be familiar with the best practices that are followed in the industry so that you do not follow any problems.
It is important to ensure that you plan for a disaster recovery program for the application when it is ready to be used in the Saas platform. Planning for the disaster recovery ensures that you are able to have continuity of the system which is important. When designing a disaster recovery program, it is important to know how soon you can be able to bring back an application with a limited time frame.
Ensure that you also have a monitoring solution since it will ensure that you have timely intervention. When you have a monitoring system, you are sure that you do not have to deal with disasters. Various parameters that need to be monitored include event logs, memory usage as well as the various application of the components.
Set up a support call centre when you have the system up and running. One of the things that you need to ensure when you are thinking of the customer support call center is that you have a great system that is able to support a ticketing system. The ticketing system should be email enabled so that it is able to send an email to the relevant members who can be able to provide assistance.
Take time to ensure that you have a service level agreement in place when you are implementing the model. The service level agreement should clearly define things like the turnaround time as well as the response time. When dealing with the system, things like application availability are some of the things that need to be clearly defined.